Room very nice littel bit smelly but is everything what you need Hotel very nice , very clean , food very good everyday you can choose different restaurant they are so good and nice very good service The butler service very good they do what ever you ask for we have Rubi she was so nice
Mariola from Peterborough, checked in Fri 10 Feb 2023
Hotel Information
On November, 2019, Mexico became a new destination for Majestic Resorts with the opening of Majestic Elegance Costa Mujeres. This 570-room resort will become the ideal destination for clients seeking a sophisticated and luxurious getaway with a variety of facilities and services in an All-inclusive resort.
This spectacular 5-star All-inclusive resort is surrounded by the most breathtaking landscape, making it an ideal place for Caribbean lovers and first timers visiting Costa Mujeres in Mexico’s Yucatán Peninsula. Two words “Sophisticated and luxurious”, offer a perfect description of the new property. The resort is more adult oriented with almost 70% of the rooms dedicated to adults only in the Elegance Club (Adults Only 18+) and the balance will be Family Section (All Ages).
LOCATION AND CLIMATE
Majestic Elegance Costa Mujeres is located north of Cancun, 20 miles / 35kms away from the Cancun International Airport. Costa Mujeres is known for its turquoise calm waters and white sand beaches surrounded by vegetation ideally located 20 minutes away from downtown Cancun and just a couple of minutes away from the Punta Sam Ferry Terminal for a daytrip to Isla Mujeres.
The south eastern coast of Mexico enjoys tropical weather year-round. The temperatures range from 68° to 86° Fahrenheit from Oct – March and from 75° to 91° from April to Sept.
NEARBY ATTRACTIONS
An ideal location in the Yucatan peninsula, this area provides the perfect balance between the rich Mayan history and several natural wonders. Home of the second largest barrier reef in the world and a great number of cenotes or underwater caves, snorkeling and scuba diving trips are a must in this area. Guests can enjoy one-day trips to different ancient Mayan cities like: Chichen Itza, Tulum or Coba. Golfing is also available nearby at the Tom Weiskopf Design Golf Course in Puerto Cancun. Water activities like deep-sea fishing or yachting are available ($)
FACILITIES/ SERVICES & ALL INCLUSIVE PROGRAM
- 24 hour All Inclusive
- Welcome cocktail and refreshing towel upon arrival
- Free WI-FI throughout the entire resort.
- Spacious 625 sq. ft, Junior Suites with outdoor Jacuzzi and lounge bed.
- Open in suite bathrooms with bathtub and shower, “Hierbas de Mallorca” toiletries.
- Free mini bar: beer, sodas, water, snack, re-stocked daily
- Coffee Machine in all rooms, plus Nespresso machines in superior rooms.
- Safe deposit box with built-in electric outlet, free of charge.
- 12 bars located in different areas of the hotel including 6 swim-up bars. 4 bars are exclusive for Elegance Club clients.
- Sports bar located on the Mexican Street open from 6 pm to 6 am.
- 7 restaurants, 6 of them à la carte for dinner. Unlimited visits allowed to all restaurants, reservations required only in the Bistro Restaurant which is adults only (+18yrs), or the Kabuki (7 Teppanyaki tables). Lobster included at the Beach Restaurant. Dress code applies.
- Room service included (06:00am to 0:00am Family section) (24hr Elegance Club)
- House wine (red, white, rose plus sparkling wine) with meals and at the bars.
- Total number of Pools through the resort (12), plus (8) integrated Jacuzzis. (8) Pools are climatized in winter. 1 zero-entry pool. Opening hours 8am to 6pm.
- 1 swimming pool for children.
- Spacious gym equipped with a wide variety of cardio and weight machines, separate room for Pilates and spinning.
- Spectacular Spa ($), offering 2 stories and 3 distinct areas to enjoy, beauty parlor, humid area, hydrotherapy with unique “cenote”, and massage/treatment center.
- Golf nearby at the Tom Weiskopf Design golf course in Puerto Cancun. ($)
- Theatre for shows and entertainment. Day and night entertainment available.
- Boutiques, Photoshop, minimarket and pharmacy. Located on the Mexican Street. ($)
- Convention Center for up to 700 people, supplements may apply. ($)
- Wedding facilities: Sky Gazebo- ocean front, Beach Gazebo and garden Gazebo; Sky Terrace, Sky Lounge, Wedding ballroom and terrace, customized wedding packages available ($)
- Palapas, towels and lounge chairs at the beach and the swimming pool
- Laundry Services ($)
- Guest Service Department located at the lobby for special assistance or requests.
- ATM machine located in lobby. Major credit cards accepted
- Health Centre (24 hrs.) ($)
- Elevators in each building
- Courtesy showers for early/late departures located in the lobby.
- Tours and representative area for the tour operators.
- Water sports center located at the beach ($). The following non-motorized water sports are included complimentary, windsurf, catamaran, snorkel equipment, kayaks, paddle boards.
- Scuba diving lessons in the swimming pool.
- Live Music at the plaza each evening and Lobby Bar (see schedule upon arrival)
- Kids Club and Teens Club areas with activity program.
- Bell boy service
($) Indicates services or facilities where a fee will apply.
The Family Section is the All Ages section located at the resort. Where families or friends of all ages will be able to stay and play among them in a section of the resort that welcome guests of all different ages.
The Family Section (All Ages) has a total of 187 rooms divided in the following categories:
- Jr. Suite (Outdoor Jacuzzi)
- Majestic Jr. Suite (Swim Up)
- One Bedroom Suite (Outdoor Jacuzzi)
- Swim Up Suite (Outdoor Jacuzzi)
- Sky View Suite (Rooftop with Outdoor Jacuzzi)
- Jr. Suite Ocean Front (Outdoor Jacuzzi)
When looking at the map above, the Family Section (All Ages) is located in the building highlighted in yellow. Guests staying in this section of the resort will not have access to the Elegance Club Section (Adults Only 18+).
MAJESTIC ELEGANCE CLUB (ADULTS ONLY 18+)
The ELEGANCE CLUB is the ADULTS ONLY 18+ section of the resort, it has a total of 383 rooms divided in the following categories:
- Elegance Club Jr. Suite (Outdoor Jacuzzi)
- Elegance Club Majestic Jr. Suite (Swim Up)
- Elegance Club One Bedroom Suite (Outdoor Jacuzzi)
- Elegance Club Swim Up Suite (Outdoor Jacuzzi)
- Elegance Club Plunge Pool Suite
- Elegance Club Jr. Suite Ocean Front (Outdoor Jacuzzi)
When looking at the map above, the Elegance Club is located in the buildings highlighted in red. This area will include 7 private swimming pools with (4) ¨Swim Up¨ bars and 2 magnificent Oceanfront exclusive Lounges for Elegance Club guests.
It will be separated from the main resort by a “natural fence”, which will ensure the privacy of those guests who are enjoying the pools or other areas of the Club section.
Guests in this section of the resort will experience the quality and services they have come to expect of Majestic Resorts with an adult only (18+) dedicated area.
At the Elegance Club we offer the Majestic Supreme Service, a variety of upgraded amenities and services only for the Club Section, some of these amenities include:
- (7) private swimming pools.
- Private beach & Pool areas with Bali beds.
- Personalized check-in with butler and tour.
- Complimentary late check-out (based on availability).
- Exclusive access to a dedicated Restaurant (Il Botaccio) for breakfast and lunch à la carte service.
- Two exclusive oceanfront lounges with concierge services, library and table games.
- À la carte lunch and breakfast are available in the exclusive lounges from 8am to 4pm.
- Room service included 24-hour.
- Select 1 bottle of premium alcohol from the beverage menu to enjoy in the comfort of your suite. One per stay.
- Bottle of sparkling wine in room upon arrival. One per stay.
- Access to 12 bars throughout the property (4 bars exclusive for Elegance Club adults Only 18+).
- Butler service during your stay.
- Surprise gift in room.
- Pillow menu & aromatherapy.
- Robes and slippers in room
- Bath Kit with “Hierbas de Mallorca” toiletries
- Majestic Touch during the stay
- Nespresso machine in all superior rooms
- Access to the facilities and service of the Family Section (All Ages)
Private and personalized check in/out will be done at a private area located in the Upper Floor. Each guest will be introduced to their Butler upon arrival who will then escort them to their room while presenting the property and its services along the way!
UNDERSTANDING THE ROOMS AT THE MAJESTIC ELEGANCE
The hotel has 570 rooms distributed in two different sections, the Elegance Club (Adults Only 18+) and Family Section (All Ages).
FAMILY SECTION (ALL AGES)
1.Jr. Suite (Outdoor Jacuzzi) Max. Occupancy 4 Distribution of guests 2 AD,2CH (2-12) / 3AD,1CH (2-12) Jacuzzis 1 (Outdoor) Room size 625 Sq. Ft.
2.Majestic Jr. Suite (Swim Up) Max. Occupancy 4 Distribution of guests 2 AD,2CH (2-12) / 3AD,1CH (2-12) / 4AD Jacuzzis 1 (Outdoor) Room size 725 Sq. Ft.
3.One Bedroom Suite (Outdoor Jacuzzi) Max. Occupancy 4 Distribution of guests 2 AD,2CH (2-12) / 3AD,1CH (2-12) / 4AD Jacuzzis 1 (Outdoor) Room size 850 Sq. Ft.
4.Swim Up Suite (Outdoor Jacuzzi) Max. Occupancy 4 Distribution of guests 2 AD,2CH (2-12) / 3AD,1CH (2-12) / 4AD Jacuzzis 1 (Outdoor) Room size 1000 Sq. Ft.
5.Sky View Suite (Rooftop with Outdoor Jacuzzi) Max. Occupancy 2 Distribution of guests 2 AD Jacuzzis 1 (Outdoor) Room size 1025 Sq. Ft.
6.Jr. Suite Ocean Front (Outdoor Jacuzzi) Max. Occupancy 2 Distribution of guests 2 AD Jacuzzis 1 (Outdoor) Room size 625 Sq. Ft.
ELEGANCE CLUB (ADULTS ONLY 18+)
1.Elegance Club Jr. Suite (Outdoor Jacuzzi) Max. Occupancy 2 Distribution of guests 2 Adults only (18+) Jacuzzis 1 (Outdoor) Room size 625 Sq. Ft.
2.Elegance Club Majestic Jr. Suite (Swim up) Max. Occupancy 2 Distribution of guests 2 Adults only (18+) Jacuzzis 1 (Outdoor) Room size 725 Sq. Ft.
3.Elegance Club One Bedroom Suite (Outdoor Jacuzzi) Max. Occupancy 4 Distribution of guests 4 Adults only (18+) Jacuzzis 1 (Outdoor) Room size 850 Sq. Ft.
4.Elegance Club Swim Up Suite (Outdoor Jacuzzi) Max. Occupancy 4 Distribution of guests 4 Adults only (18+) Jacuzzis 1 (Outdoor) Room size 1000 Sq. Ft.
5.Elegance Club Plunge Pool Suite Max. Occupancy 2 Distribution of guests 2 Adults only (18+) Room size 1025 Sq. Ft.
6.Elegance Club Jr. Suite Ocean Front (Outdoor Jacuzzi) Max. Occupancy 2 Distribution of guests 2 Adults only (18+) Jacuzzis 1 (Outdoor) Room size 625 Sq. Ft.
All rooms at the Majestic Elegance are furnished with the highest quality materials and include all the facilities you would expect in a luxury 5-star resort. European marble, king size bed or double size beds, open bathroom with a bathtub and separate shower offering three functions (rain, massage and soft). Independent room service door, smart TV, independent air conditioning control, telephone, free WIFI, mini bar, safety deposit box, coffee machine, desk and garment steamer. Most rooms have balconies with an outdoor Jacuzzi for two and lounge bed.
FAMILY SECTION (All Ages)
Jr. Suite (Outdoor Jacuzzi): Garden or pool view given random to the client, located 2nd, 3rd or 4th floor, with outdoor Jacuzzi and lounge bed. Maximum Occupancy 4 (2AD2CH /3AD1CH). Bedding 1 king or 2 double size. 625 sq. ft
Majestic Jr. Suite (Swim up): Pool view, located on ground floor, with outdoor Jacuzzi, lounge bed and two sun beds. Direct access to the swimming pool. Maximum Occupancy 4, (2AD2CH/3AD1CH/4AD). Bedding 1 king. 725 sq. ft.
One Bedroom Suite (Outdoor Jacuzzi): Garden or pool view given random to the client, located 2nd, 3rd or 4th floor, with outdoor Jacuzzi and lounge bed. Living room and bedroom area are separated by doors. Maximum Occupancy 4 (2AD2CH/3AD1CH/4AD). Bedding 1 king, 1 pull out sofa and 1 murphy bed. 850 sq. ft.
Swim Up Suite (Outdoor Jacuzzi): Pool view, spacious suite located on ground floor with an outdoor Jacuzzi, lounge bed and two sun beds. Living room and bedroom area are separated by doors. Direct access to a private pool. Maximum Occupancy 4 (2AD2CH/3AD1CH/4AD). Bedding 1 king, 1 pull out sofa and 1 murphy bed. 1000 sq. ft.
Sky View Suite (Rooftop with Outdoor Jacuzzi): Sky view, located 5th floor, room divided in two floors (Main room plus a large roof top terrace with double outdoor Jacuzzi). Maximum Occupancy 2 (2AD). Bedding 1 king. 1025 sq. ft. divided room and terrace.
Jr. Suite Ocean Front (Outdoor Jacuzzi): Ocean front view, located on 2nd, 3rd or 4th floor, with outdoor Jacuzzi and lounge bed. Maximum Occupancy 2 (2AD). Bedding 1 king. 625 sq. ft.
ELEGANCE CLUB (Adults Only 18+)
Elegance Club Jr. Suite (Outdoor Jacuzzi) Garden or pool view given random to the client, located 2nd, 3rd or 4th floor, with outdoor Jacuzzi and lounge bed. Maximum Occupancy 2 adults. Bedding 1 king or 2 double beds. 625 sq. ft.
Elegance Club Majestic Jr. Suite (Swim up): Pool view, located on ground floor, with outdoor Jacuzzi, lounge bed and two sun beds. Direct access to the swimming pool. Maximum Occupancy 2 adults. Bedding 1 king. 725 sq. ft.
Elegance Club One Bedroom Suite (Outdoor Jacuzzi): Garden or pool view given random to the client, located 2nd, 3rd or 4th floor, with outdoor Jacuzzi and lounge bed. Living room and bedroom area are separated by doors. Maximum Occupancy 4 adults. Bedding 1 King. Rooms with one pull out sofa are available upon request, subjected to availability. 850 sq. ft.
Elegance Club Swim Up Suite (Outdoor Jacuzzi): Pool view, spacious suite located on ground floor with an outdoor Jacuzzi, lounge bed and two sun beds. Living room and bedroom area are separated by doors. Direct access to a private pool. Maximum Occupancy 4 adults. Bedding 1 king bed. Rooms with one pull out sofa are available upon request, subjected to availability 1000 sq. ft.
Elegance Club Plunge Pool Suite: Sky view, located 5th floor, room divided in two floors (Main room plus a large roof top terrace with plunge pool). Maximum Occupancy 2 adults. Bedding 1 king. 1025 sq. ft. divided room and terrace.
Elegance Club Jr. Suite Ocean Front (Outdoor Jacuzzi): Ocean front view, located on 2nd, 3rd or 4th floor, with outdoor Jacuzzi and lounge bed. Maximum Occupancy 2 (2AD). Bedding 1 king. 625 sq. ft.
*Extra single beds may be placed in all room categories as required to accommodate the occupancy sold (maximum of two).
Please Note: The bedding types available in each room category may vary, while in some category’s we allow triple and quad adult occupancy and or children, this may require bringing an additional bed into the room. Bedding is subject to availability.
RESTAURANTS AT THE MAJESTIC ELEGANCE COSTA MUJERES
Flavors: The Main Buffet restaurant offering International food with several show cooking areas. Open for breakfast, lunch and dinner. Air conditioned and outdoor terrace.
- Mar House: Beach front restaurant with beautiful views of the sea, open for Continental Breakfast from 09.30 to 12.00, Lunch buffet from 12.30 to 15.30 and Snacks from 15.30 to 18.00. Restaurant transforms into a surf & turf casual restaurant for dinner. Air conditioned.
- Kabuki: Japanese restaurant offering two different options for dinner: 7 Teppanyakis (reservation required) 5 sittings per night and maximum of 8 guests per Teppanyaki. Sushi bar with open sitting. (No reservation required for the Sushi Bar).
- Bistro: Selection of gourmet specialities. Open for dinner, only for adults (18+).
- Il Botaccio: Italian restaurant. Open for breakfast and lunch for Elegance Club guest.
- Don Jaume: Steakhouse Argentinean Style, offering the best cuts of beef imported from the US and Argentina.
- El Mariachi Loco: Mexican cuisine and tequileria with an outdoor terrace. Open for dinner.
- McJestic: Casual restaurant offering fast-food specialties. Open for dinner till 6am.
HEALTH AND FITNESS
SPA
For those guests looking for a sanctuary, the magnificent MAJESTIC SPA offers a relaxing atmosphere and a mix of body and health treatments. The spa is one of the most complete spas of the area offering guests 3 specific areas of enjoyment ($):
The Massage area: with a beautiful décor and spacious rooms and suites offering an extensive list of massages treatments. Hydrotherapy area: with three different sections, including a cenote, different temperature and pressure showers, sauna, warm and cold immersion tubs, and relaxation area.
The Beauty parlor: offering hair dressing, manicure, pedicure and facial treatments.
GYM
Modern gym with cardiovascular equipment and weights, plasma TV’s, showers, music and air conditioning. The gym is supervised by qualified employees. Our staff will offer during the day spinning, stretching, yoga and Latin dance classes among other activities. Children under 16 are not allowed. Children under 18 must be accompanied by an adult.
GOLF – NEARBY ($)
Tom Weiskopf 18-hole, golf course located within 15 minutes of the resort at the exclusive area of Puerto Cancun. For further information please contact the concierge department.
MAJESTIC WEDDING PACKAGE 2020-21
Free Wedding package offered when a guest books a minimum of 15 rooms or more for a 7-night stay or 105 room nights. For groups of less than 15 rooms a fee of $1750.00 USD will apply for our basic wedding package.
For more information: [email protected]
Please note the following documents will be required for civil weddings:
- Photocopy of birth certificate + translation in Spanish and legalization
- Photocopy of passports (couple and 2 witnesses)
- Single status declaration + translation in Spanish and legalization
- Original divorce decree + translation in Spanish and legalization
- Documents to be legalized by the Mexican Embassy (except passports)
- Required documents for Catholic weddings to be sent upon request
- Couples will bring all the original documents with them to the hotel
Facilities
Air Conditioning
Bar
Children's Club
Gym
Parking
Restaurant
Swimming Pool
Television
Wi-Fi