Salou
Dates · 2 Adults, 1 Room, Economy
Ocean Riviera Paradise
Playa del Carmen, Riviera Maya
Our Customer Rating
(Based on 1 customer review)
Overall, we had a lovely holiday as a family of 4 (children aged 7&10). The hotel grounds were beautiful and well maintained, there were plenty of restaurants to choose from, all having a good variety of meals on their menus.
Sophie
Checked in Mon 11 Apr 2022
Hotel Information
OVERVIEW
The Ocean Riviera Paradise is a new five-star resort located on the seafront in the Playa del Carmen area of the Riviera Maya. The resort is noteworthy for its size and the extensive selection of services on offer. It boasts spectacular swimming pools, exclusive Junior Suites and Suites, a wide range of cuisine, a Despacio Spa Centre, Privilege, Exclusive Rooms and Services, a Dive It! diving centre and a great choice of entertainment for the whole family.
The hotel is divided into four areas:
Daisy: for families with children.
Privilege: an exclusive section with VIP services.
Edén: an area closer to the beach with rooms that have direct access to a swimming pool.
El Beso: an area for over-18s.
Rooms
The rooms at the Ocean Riviera Paradise are spread across 4 different areas of the hotel: Daisy, Privilege, Edén and El Beso.
Each of these areas feature modern rooms decorated in a contemporary design with maritime touches. They are equipped with everything you need for a pleasant stay.
Restaurants and bars
The Ocean Riviera Paradise offrers a great variety of culinary atractions with 10 themed restaurants and 11 bars within the resort.
24h All Inclusive
Guests at the Ocean Riviera Paradise can enjoy themselves worry-free 24 hours a day. The programme includes:
Meals, national and international drinks, cocktails and snacks
Buffet and à la carte restaurants with no need to make reservations
Butler service
Facilities
Air Conditioning
Bar
Gym
Parking
Restaurant
Swimming Pool
Television
Wi-Fi
Our customer reviews
Sophie, Ebbw Vale
Checked in Mon 11 Apr 2022
Overall, we had a lovely holiday as a family of 4 (children aged 7&10). The hotel grounds were beautiful and well maintained, there were plenty of restaurants to choose from, all having a good variety of meals on their menus. We were able to go to all the restaurants but would have found it easier if we’d upgraded to privilege and had the assistance of their membership team - we weren’t willing to pay the extra to upgrade when we arrived but it didn’t matter as we didn’t need the higher grade spirits etc. The rooms were lovely and spacious, they were cleaned daily and towel changes took place every day (as long as you leave the towels in the Bath, they will be changed for clean ones). The hotel staff were friendly in mostly all areas of the resort, all except for some pool bar staff. The beach front was excellent, the pool and restaurant were lovely. There was lots going on at the adult only pool daily and the kids club catered for mainly younger children, probably suitable up to age 8. The pool foam party was a lot of fun. The downsides were queues, queues for check in, room queries and checkout - they were ridiculous. The queues at the pool bars were also bad, they had one server serving at a time; if children queue for drinks, they were overlooked and adults joining the line after them were served first, this was frustrating when you have a 7 and 10 year old who are capable of asking for soft drinks as and when they needed them. Another let down was the evening entertainment, the main square is just outside the hotel reception area, while the team did a good job of organising entertainment each night, there were hardly any tables or chairs available for guests to sit and relax - it’s the first holiday where we’ve not made a point of staying up with the kids, it was poor considering the hotel is so big. We also wish that the entertainment team had made more of an effort to include preteens/teens with a programme of football, volleyball or pool etc. Our 10 year old would have enjoyed that but they didn’t seem to cater for his age group, which was a shame. There were young groups of people staying at the hotel which was fine as there are separate pools but some were staying in the Daisy block (family rooms) - they were slamming doors, singing and shouting between 1-3am most nights. No hotel personnel came to ask them to keep the noise down in the family block. We knew about the seaweed issue along the beach but had hoped that it wouldn’t be too bad when we were there (April), unfortunately, it was bad and no amount of raking by hotel staff could keep it at bay. It didn’t spoil our holiday but the beach would have been enjoyed more if it hadn’t been for the saragassum weed.
Junior Suite Rooftop Eden
Exclusive suite designed on two levels and features a vast living room with a sitting area.
King bed - Wi-Fi access - Air-conditioned - 40-inch smart TV - Mini-bar - Coffee machine - Complimentary Safe box - Hairdryer - Iron & ironing board - Separate shower and bath - Rain Shower - Hydro massage bathtub - Jacuzzi
Room sleeps a maximum of three guests.
Privilege Master Suite Swim Up
Maximum comfort and luxury in an ample suite with a a direct access to the pool and a separate lounge.
King size bed - Wi-Fi access - Air-conditioned - 40-inch smart TV - Mini-bar - Nespresso coffee machine - Complimentary Safe box - Hairdryer - Iron & ironing board - Rain Shower - Separate shower and bath - 24-hour room service
Privilege Services: Access to Privilege lounge - Personalised check-in and check-out - Privilege bathrobe and slippers - Preparation and cleaning of room (twice a day) - Bellboy service
Junior Suite Swim Up Eden
A commodious suite that suitably close to the beach and offers a direct access to the pool.
King bed - Wi-Fi access - Air-conditioned - 40-inch smart TV - Mini-bar - Coffee machine - Complimentary Safe box - Hairdryer - Iron & ironing board - Separate shower and bath - Rain Shower - Hydro massage bathtub
Room sleeps a maximum of three guests.
Privilege Junior Suite Swim Up
Vast areas and a convenient direct access to the pool, make this suite the best option to rest.
King size bed - Wi-Fi access - Air-conditioned - 40-inch smart TV - Mini-bar - Nespresso coffee machine - Complimentary Safe box - Hairdryer - Iron & ironing board - Rain Shower - Hydro massage bathtub - 24-hour room service
Privilege Services: Access to Privilege lounge - Personalised check-in and check-out - Privilege bathrobe and slippers - Preparation and cleaning of room (twice a day) - Bellboy service
Junior Suite Eden
A classic suite for families looking for a place close to the beach.
Queen size bed or Two full size beds - Wi-Fi access - Air-conditioned - 40-inch smart TV - Mini-bar - Coffee machine - Complimentary Safe box - Hairdryer - Iron & ironing board - Rain Shower - Hydro massage bathtub
Room sleeps a maximum of four people.
Master Suite Eden
Magnificent suite located in front of the ocean, perfect to relax on its terrace with lounge chairs.
King size bed - Wi-Fi access - Air-conditioned - 40-inch smart TV - Mini-bar - Nespresso coffee machine - Complimentary Safe box - Hairdryer - Iron & ironing board - Rain Shower - Separate shower and bath - 24-hour room service
Privilege Services: Access to Privilege lounge - Personalised check-in and check-out - Privilege bathrobe and slippers - Preparation and cleaning of room (twice a day) - Bellboy service
Junior Suite
Junior suite that is large and comfortable and has a bedroom, a living room with a sofa bed, and a terrace. It can look out over the pool or the gardens.
King sized bed - Wi-Fi access - Air-conditioned - Smart TV - Minibar - Coffee machine - In-room safe - Hairdryer - Iron and ironing board - Hydro massage bathtub - Rain shower head - Pool towels - Writing desk
Room sleeps a maximum of five guests.
Privilege Junior Suite Rooftop
Exclusive suite with a roof top terrace that features a separate lounge.
King size bed - Wi-Fi access - Air-conditioned - 40-inch smart TV - Mini-bar - Nespresso coffee machine - Complimentary Safe box - Hairdryer - Iron & ironing board - Rain Shower - Separate shower and bath - 24-hour room service
Privilege Services: Access to Privilege lounge - Personalised check-in and check-out - Privilege bathrobe and slippers - Preparation and cleaning of room (twice a day) - Bellboy service
Privilege Junior Suite
Spacious suite with Pool or Garden views that provides all the comfort for traveling as a family.
Queen size bed or Two full size beds?? - Wi-Fi access - Air-conditioned - 40-inch smart TV - Mini-bar - Nespresso coffee machine - Complimentary Safe box - Hairdryer - Iron & ironing board - Rain Shower - Hydro massage bathtub - 24-hour room service
Privilege Services: Access to Privilege lounge - Personalised check-in and check-out - Privilege bathrobe and slippers - Preparation and cleaning of room (twice a day) - Bellboy service
Privilege Master Suite
Lavish suite equipped with a private jacuzzi on the terrace and a separate bedroom.
King size bed - Wi-Fi access - Air-conditioned - 40-inch smart TV - Mini-bar - Nespresso coffee machine - Complimentary Safe box - Hairdryer - Iron & ironing board - Rain Shower - Separate shower and bath - 24-hour room service
Privilege Services: Access to Privilege lounge - Personalised check-in and check-out - Privilege bathrobe and slippers - Preparation and cleaning of room (twice a day) - Bellboy service
Daisy Family Junior Suite
Spacious family-friendly suite that is strategically placed in front of the water park. It has a balcony and a living room with a sofa bed.
Wi-Fi access - Air-conditioned - Smart TV - Minibar - Coffee machine - In-room safe - Hairdryer - Iron and ironing board - Hydro massage bathtub - Rain shower head - Pool towels - Writing desk
Room sleeps a maximum of five guests.