Crystal Paraiso Verde Resort & Spa

We arrived in a timely manner and ushered to get food from the moment we got there late at night from the 'all night' snack bar/restaurant. All staff from this point were brilliant and helpful even when we had to change our room. The room we were placed in was probably the most used being the nearest to the reception, however it was tired and the architraves were coming away from the walls/doors and the aircon not working in the childrens' room. This was quickly resolved and we were given a better room. Rooms serviced regularly and mini bar topped up also. As we were probably a 5% minority of english guests to around 80/90% russian/turkish - we felt that it was somewhat strange that different cultures were quite rude towards the staff! This then only allowed us to forge good relationships with the staff to show that they should be appreciated for their relentless hard work - trying their best to ensure you are catered for in every sense. A lot of guests were rude to the staff and this must've been tough for some to take (thick skinned)! So congratulations on being great customer service advocates all of you! We ventured out in a hire car from Sendogan Market (convenience store) about 10 minutes away who basically price-matched every other in the area but their customer service was brilliant. We also hired a scooter twice so our 13 year old son could experience the danger of being on the road with the locals haha. We survived! We also found a quiet beach between where we were and Side where it was tranquil and shallow out to sea. See co-ordinates - Denizkent 07550 Manavgat/Antalya, Turkey 36.829273, 31.180948 Other things were that don't get upset at people not understanding about queueing. It doesn't happen here and the culture do not understand this concept!! Befriend the staff and they will look after you for sure - more than the guests who merely see them and their possession...... Definitely go white water rafting north on Mangevat and see the sights rather the sit in the hotel - food is easily taken for lunches etc and you can fill your bag with drinks also. On another note; the entertainment was incredible and always something to do away from the pool/slides.

The only thing that I can say disappointed me within the hotel was the parking and that the parking spaces were not allocated properly and stuff members did not know how to deal with the situation. The hotel stated that there was parking available but however when we got to the hotel we were told to park at a certain location which then later on were told we are actually not allowed to park there. Different staff members were saying different things regarding the parking which shows that they were not aware of how it works and this shows bad customer service. We was told to park somewhere at the end where that was actually not a real or normal car park and by the end of our stay our car had become disgustingly dirty and unclean due to where they wanted us to park and that is not something that is acceptable. Staff members lied about certain conversation we had with them regarding the parking and made out as if they never told us to park there in which they did. It was very unprofessional experience regarding this and I personally think that if there is not specified parking then it should not be on the website or making people think that you have allocated parking for customers at the hotel as it is misleading,