Great resort,good food,nice beach and friendly staff.
Constantin Fanica, Dublin
Checked in: 20 Dec 2019
Grand Oasis Cancun Hotel
Cancun Hotel Zone, Cancun
Our Customer Rating
7.1
(based on 29 reviews)
Hotel Information
Overview
- Beachfront location
- All inclusive resort
- Spa and Wellness centre
- Entertainment and live shows
OVERVIEW
Lively Cancun in Mexico remains an increasingly popular tourist destination. With views of the Caribbean Sea and Nichupte Lagoon, Grand Oasis Cancun Hotel provides minimalist accommodation with a traditional Mexican feel, in a large all inclusive resort. The 5 star hotel offers a stimulating atmosphere with a range of entertainment, wide choice of restaurants and a large outdoor pool.
Grand Oasis Cancun Hotel boasts direct access to white sand beaches and is a short distance from Aquaworld, which offers scuba diving and snorkelling adventures in the blue waters off the Yucatan Peninsula.
WHO IS IT GREAT FOR?
Visitors to Grand Oasis Cancun Hotel recommend it for young adults travelling as a couple or with friends. Guests like the hotel’s abundance of entertainment and proximity to public transport links for exploring Cancun.
AT A GLANCE
- 16 km from Cancun airport
- 60 m from white sand beaches
- 8 km to Coco Bongo Nightclub
- Airport transfers available
- Free parking
FACILITIES
Pool and Leisure
- Outdoor swimming pool
- Gym
- Spa and Wellness Centre
- Health club
- Garden
Restaurant and Bars
- 20 restaurants
- Bars
- Café
Entertainment
- Nightclub
- Arcade/Games room
- Golf
Accessibility
- Lifts
Other Facilities
- Wi-Fi available for a fee
- Free on-site parking
- 24-hour reception
- Air conditioning
- Hairdresser
LOCAL AREA AND THINGS TO DO
A trip to the northern tip of Mexico would not be complete without visiting the region’s several major landmarks. Through an organised tour from Cancun, you can submerge yourself in the Ik Kil Cenote and gaze upon the Mayan ruins of Chichen Itza, one of the ‘new seven wonders of the world’. During your stay, you can visit several archaeological sites within walking distance of the hotel which will give an interesting glimpse into the history of the area.
By local bus, visit the nearby towns of Playa del Carmen and Tulum situated along the Riviera Maya for palm-lined beaches, a plethora of cuisine options and unique shopping opportunities in street markets.
FOOD AND DRINK
- Grand Oasis Cancun Hotel has an impressive 20 on-site restaurants. They serve traditional meals themed across a choice of international cuisine and modern menus in creative surroundings.
- The restaurants are a mixture of à la carte and buffet service dining (Market Place, Tatish and Tun Kul). Additional charges may apply depending upon the all inclusive package you have purchased.
- Adjoining each restaurant is a bar serving alcoholic and non-alcoholic drinks and cocktails throughout the day.
- The hotel also has a separate café bar serving drinks in relaxed surroundings by the sea.
HOTEL FEATURES
- 613 rooms
- Lifts
- Wi-Fi available (extra charge)
OVERVIEW OF ROOMS
The elegant rooms of the Grand Oasis Cancun Hotel have been tastefully designed to maximise the views from the private balconies. Each room is air conditioned and features a plasma TV with international channels and mini-bar as standard. A large double bed is the central focus of each room with occupancy being adaptable to sleep up to four people. Superior room options proffer generously spacious rooms with access to premium features of the hotel.
Information based on previous season and could be subject to change.
Bar and restaurant opening times may vary based on the season.
Facilities
Air Conditioning
Babysitting / Childcare
Bar
Children's Club
Golf
Gym
Restaurant
Spa Facilities
Swimming Pool
Television
Wi-Fi
Our customer reviews
5.5
Craig, London
Checked in Mon 18 Mar 2019
Food poor and the rooms arent great
3.0
Eric, Cleethorpes
Checked in Mon 11 Feb 2019
The hotel advertises itself as 5 star! Our accommodation block was 3 star at best. It is over 30 years old with bits of concrete missing exposing rusting metalwork.
They booked us into a garden view room when we had booked a sunset view room. The next morning when we complained they told us our holiday co. had only paid them for a garden view room. After 4 hours of back and forth they agreed to give us a sunset view room. To be fair at the last minute they gave us a free upgrade to an ocean view room which had a good view. However after a day of tropical rain the accommodation block leaked like a sieve. It even came thru our room ceiling!
Beware the hot water, it is dangerously hot.
Whilst it was raining we had to queue for nearly an hour for the restaurants. When it was sunny the queues were down to anywhere from 5 mins to 20 mins.
As the week went by there were more and more young Americans arriving. They were typically loud and not bothered about being loud when returning to the accommodation at all hours of the night/morning.
We were not aware of the tier system in place I.e. if you paid more you got a black wrist band and were allowed into all the bars and eateries. We were barred from some as we had a blue band. It made us feel second class.
All in all we enjoyed it but would not go back to that hotel again.
Ocean View Room
Show room infoSunset View Room
Show room infoStandard Room
Show room infoOasis Lite Room
Show room infoGarden Terrace Room
Show room info5.5
Craig, London
Checked in Mon 18 Mar 2019
Food poor and the rooms arent great
3.0
Eric, Cleethorpes
Checked in Mon 11 Feb 2019
The hotel advertises itself as 5 star! Our accommodation block was 3 star at best. It is over 30 years old with bits of concrete missing exposing rusting metalwork.
They booked us into a garden view room when we had booked a sunset view room. The next morning when we complained they told us our holiday co. had only paid them for a garden view room. After 4 hours of back and forth they agreed to give us a sunset view room. To be fair at the last minute they gave us a free upgrade to an ocean view room which had a good view. However after a day of tropical rain the accommodation block leaked like a sieve. It even came thru our room ceiling!
Beware the hot water, it is dangerously hot.
Whilst it was raining we had to queue for nearly an hour for the restaurants. When it was sunny the queues were down to anywhere from 5 mins to 20 mins.
As the week went by there were more and more young Americans arriving. They were typically loud and not bothered about being loud when returning to the accommodation at all hours of the night/morning.
We were not aware of the tier system in place I.e. if you paid more you got a black wrist band and were allowed into all the bars and eateries. We were barred from some as we had a blue band. It made us feel second class.
All in all we enjoyed it but would not go back to that hotel again.
5.0
Amardeep, Nottingham
Checked in Wed 22 Aug 2018
From the outside it is stunning especially the lobby of the pyramid. But the other buildings inside have dirty walls and fixtures are old and worn and bordering on tatty in rooms! In our intial room the air con was not working which meant our 8 month old and five year did not sleep at all aswel as us as it was so hot in the room and neither did they supply the cot that was assured! We had to wait until the evening of the second day to receive a cot after constantly harassing the hotel staff and we had to force a change of room as we could not have stayed in a room without air con due to the humidity and heat. Th second room they gave us had a fridge that was not working which mean t we could not preserve the baby food so had to request a new fridge. The ceiling of the second room was all brown and swollen from water damage but we gave up that this point and settled with what we had. There are many restaurants to choose from with above average food in most which was a plus. The pool is huge and great although no kids play area with slide etc but still a large fun pool. No one ever answer the phone if you call from your room and room service will never turn up (we found others Experienced the same). I would not rate this hotel anymore than 4* at a push unless you are staying in the pyramid but even there we came across people who were having a nightmare experience! I think the resort is too large for them to handle unlike counties such as dubai where they make it look easy!
6.0
Karen A, Worcester
Checked in Sun 08 Jul 2018
Kust thought their was not enough places to eat and drink where you did not need to queue all the time. Wait times fir seating for meals distance to get a drink around pool areas and beach queues again. Simply not enough staff for number of guests. There needs to be more self service therefore especially with drinks like water cola and lemonade.
Reception desk on hotel incredibly slow and obvious place to get information re finding tour guide i went whole holiday without success of being able to contact carlos carillo. Loved the beach the pool water too hot and too noisy and conjested at one end. Booked trip via pod within the outside walkway areas in grounds as couldnt get hold of rep i asked two people at helpdesks below reception level to try and they had no success either
The room i req two double beds on booking and didnt get
They wheeled in a single childs bed but my son is 18 the bed was not comfortable for him
There were language barriers and many misunderstandings with my requests
The room next door some americans were very loud on our last night krpt us awake 11-4 with persistant shouting and arguing and foul langusge and evtried to use phone in room to contact secutity and recrption and it did not work
We had room 3233 s these noisy americanscwere in 3233
2.0
Holly, Plymouth
Checked in Fri 01 Jun 2018
Very poor food. Waiting times for restaurants were always 20 minutes plus and even at one point the waiting list was 2 hours! When we would eventually get in, there would be numerous empty tables not being used. Lots of roudy drunk people all throughout the day so was perfect for me and my friend as we are in our 20's. However would be very reluctant to bring children here. The hotel itself is stunning and well kept, it's just let down by the food and sometimes rude staff. Except Karla, she's a legend.