Frequently Asked Questions

Cancelling a transfer booking...

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I want to cancel my transfer

Answer:

If you wish to cancel your transfer booking, this can be cancelled free of charge outside of 48 hours of your departure date. Within 48 hours of your departure date, 100% of the booking cost will be charged and no refund will be due.

Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/ or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.

If you wish to proceed with the cancellation of your transfer, please access your booking using the Manage Your Booking facility on our web-site, and login using your transfer booking reference and name.  You will then be able to raise a CSR (Customer Support Request), advising us that you wish to cancel your booking. We will action your request within the next 2 business days. Please note priority is given to urgent requests relating to bookings close to departure. 

Alternatively, you may call our Customer Support department on 01 536 0820, which is open Monday to Friday from 8am – 8pm and Saturday to Sunday from 9am – 6pm.