Frequently Asked Questions

Cancelling a flight booking...

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My Booking Reference begins with SCH

Answer:

Most of our scheduled flight bookings will have been made on a non-changeable, non-refundable basis with the airline.

If you wish to confirm the cancellation charges of your flight booking, please access the Manage Your Booking facility on our website, and login using your flight booking reference number and name.  You will then be able to raise a CSR (Customer Support Request), advising us of the changes you require. We will then action your request within the next 2 business days.  Please note priority is given to urgent requests relating to bookings close to departure.  

Alternatively, you may call our Customer Support department on 01 536 0820 which is open Monday to Friday from 8am – 8pm and Saturday to Sunday from 9am – 6pm.