Frequently Asked Questions

Cancelling a flight booking...

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My Booking Reference begins with EUF

Answer:

All Low Cost Carriers’ terms and conditions state tickets are non-refundable, however, in some cases, the airlines may allow you to make amendments such as name changes, date changes etc. for a fee.

If you wish to proceed with the cancellation of your flight booking, please either access your booking using the Manage Your Booking facility on our website, advising us of your specific requirements. We will then action your request within the next 2 business days.  Please note priority is given to urgent requests relating to bookings close to departure.  

Alternatively, you may call our Customer Support department on 01 536 0820 which is open Monday to Friday from 8am – 8pm and Saturday to Sunday from 9am – 6pm.