INFORMATION ON THOMAS COOK

Following the sad news of the collapse of Thomas Cook, Travel Republic has set up emergency procedures to help our customers.

We are anticipating an extremely high volume of calls so please bear with us whilst we deal with all customers.

We are proactively contacting customers by email in priority order, starting with those travelling today and in the next 7 days, and those who are currently in resort.

A separate phone line has been set up for those customers with bookings on Thomas Cook Airlines, and the number will be communicated by email.

If you are currently in resort

If you are currently on holiday and affected by the cancellations, please first visit https://thomascook.caa.co.uk/ to find details of your updated return CAA flight schedule.

The CAA is arranging replacement flights for all Thomas Cook Airlines customers due to return on or before 6 October 2019. Therefore holidays should not need to be cut short and customers should not purchase any flights themselves as these will not be refundable.

If you need to stay at your hotel for an extra night, we advise customers to stay in their existing hotel, to contact us and to not pay any additional charges directly to the hotelier.

Customers who have arranged a transfer through us, please phone your transfer provider on the number which can be found on your voucher about changes to the new transfer time.

 

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