Grand Hotel Parco Del Sole

Firstly, let me say that most of the staff - from Raffaele on Reception, to the waiting staff in both the restaurant and by the pool were excellent. No complaints there. However, the hotel itself (beyond the reception area and dining room) was a real Disappointment: I booked two rooms and we were shown to the rear end of the hotel. To make matters worse, the rooms we were given were in the BASEMENT and the balcony overlooked a car park!! How are you supposed to enjoy an afternoon on a balcony like that??? I went back to reception BEFORE unpacking and made them aware of the above re. the rooms - which also smelt badly of damp. I was told the 'Guest Relations' Manager would sort things out: all he did was tell me that the hotel was full and that my family and I would have to put up with it. He even insulted me by saying that I was 'only' paying so much per night as if it was a bargain: I don't think that spending over £2,000 on 11 nights in a hotel is a bargain in a decent hotel - far less one like the Parco del Sole. I would love to go back to Sorrento, and would like to see many of the staff at the hotel who were lovely. However, apart from the TRULY AWFUL rooms we were given, the whole hotel needs an upgrade - the carpets were well worn throughout and dirty/rumpled on the entire walk from Reception to our rooms. And if you look at the exterior of the hotel from the pool you can clearly see that there is a lot of painting/masonry repair work to be done. In short, the hotel looks - and is - TIRED. I WILL be back to the Amalfi coast, but - alas, due to the lack of help re. our rooms (and the open insult from the Guest Relations Manager as to how little I supposedly paid) we won't be back to that hotel - and I am sure that many of the other guests we spoke to won't be either!!!

nice friendly hotel