9.9
Tina, Manchester
Checked in Wed 17 Oct 2012
The room was very clean, comfortable bed but the pillows were very hard, I was disappointed that I had not been informed that the pool area was closed, as it was described as too cold ..... It was 24 degrees. We got there early desperate for a drink but was told we could not have a coffee, despite having to wait 3 hours for our room. Reception staff were polite and helpful as we're the rest of the staff on the whole. The hotel is well situated for the metro station which is a ten minute walk. I would go back to this accommodation as I was largely impressed.