8.0
Peter, Liverpool
Checked in Wed 17 Mar 2010
see review entitled "hogwarts" on laterooms.com site
nice staff,unique gothic hotel
by exception we were alienated by lack of complimentary champagne,which is much hyped on hotel website,but not available to your customers
this made us feel like 2nd class citizens,and we'd booked through you/laterooms as was a late booking,not to save £20
parking was very difficult to find,and expensive(£19 per day)at bottom of very steep hill
despite this,had nice time,but they should think about how they present their offer to customers of 5 star hotel