2.0
Robert, London
Checked in Sat 21 Nov 2015
we stayed at the hotel because our friends wedding was at a venue ten mins away. We rang ahead earlier in the week, knowing the check in time states 2pm, to say that the wedding starts at 1:30 so we need to leave at 1 so would it be possible to check in early at all. we were refused. We then asked if that's not possible, because we had travelled over an hour and a half to get to the hotel and didn't want to travel in our wedding suits/dresses, would it be possible to go into any room in the hotel just to get changed quickly and then we could leave our bags in the car. we were again refused.
On the day we arrived and asked both questions again and we were blankly refused on both requests again. we asked if even just the girls could use a room to quickly put their dresses on and we were told 'no' and 'there's a toilet in the pub you can all use. so four of us had to get ready in the middle of a pub instead, and take it in turns to change in the pub toilets! Fortunately there was a few plug sockets in the pub so the girls were able to do their hair and makeup etc in the pub!
On our return to the hotel that evening, the corridors smelt of smoke. fortunately the room I was in didn't but our friends room did and still did the next morning, as did the corridors.