Frequently Asked Questions

Cancelling an accommodation booking...

Select another subject:

I want to cancel my hotel or apartment

Answer:

The following charges apply to ALL accommodation bookings (including those booked under the €1 low deposit scheme):

Please note - the cancellation charges are based on the number of days between the date of cancellation and the check-in date. 

More than 14 days
before departure
20% of booking value, 100% for all non-refundable rooms.
14 days or less
before departure
 100% of booking value

 

 If you wish to proceed with the cancellation, please either access your booking using the My Booking facility on our website, and advise us or your requirements, or call our Customer Services Team.

Please note these are our costs and do not include any charges applied by the Travel Provider as detailed in their Booking Conditions which will be payable in addition.